Collections Process Lead with Swedish

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Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.


  • Languages: English - min B1+ level, Swedish - min B2 level

  • Microsoft Excel skills

  • Customer service skills

  • Strong interpersonal and negotiation skills

  • Team player attitude

  • Be familiar with standard analysis tools/techniques

  • Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken

  • Minimum 1 year of experience in financial area (O2C roles preferably)

  • Apply process improvement methodologies to the area of expertise for the continuous improvement purposes

  • Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise

  • Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"

  • Understand KPI measures and their impact on profitability

  • Identifies and escalates out-of-scope requests

  • Displays ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery

Job Responsibilities

  • Responsible for the day-to-day management of the client’s Accounts Receivable portfolio

  • Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements

  • Ensure quick resolution by the Credit Control Team of issues and escalated items

  • Manage a complex AR portfolio, negotiates and implements payment solutions with clients.

  • Responsible for achieving cash collection and ageing targets

  • Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio

  • Regularly assess all credit management controls and procedures for change and improvement

  • Develop strategies and solutions for problematic customers

  • Develop strategies and solutions to overcome credit management and credit control challenges

  • Is able to develop customer complex account reconciliations

  • Ensure cash collection targets are met

  • Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes

  • Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes

  • Good negotiation skills

Competencies and Skills

Core Behaviours

BPO Process

BPO Technology


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