Payroll Specialist

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Job Summary:

The role of the Payroll Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in the system testing as needed, provide consultation to clients and other stakeholders


  • Responsible & fully accountable for the payroll & audit function of multiple clients;

  • Responsible for scheduling and running the assigned client payrolls by following standard operating procedures;

  • Maintains complete, accurate and timely client and employee records based on real time requests;

  • Maintains complete and accurate client profile notes as well as processing instructions for each client;

  • Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting;

  • Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers;

  • Initiate pre and post production calls with clients;

  • Answer client calls (dedicated clients, as well as other clients);

  • Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution;

  • Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement;

  • Suggest processes and controls tools improvements;

  • Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks;

  • Highlight and escalate relevant matters that may impact the running of client payrolls;

  • Ensures following of process maps and workflows, including the keeping up to date of trackers, data bases and SOPs.


  • Perfect mastery of German and English, both orally and in writing, at minimum B2;

  • Mastery of Windows office tools;

  • Ability to manage data in large numbers and integrate into a team;

  • Excellent customer service skills;

  • Preferred Payroll background.

Education :

  • Bachelor/certificate, an asset, or equivalent experience in administration/customer service/HR.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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