Customer Support Agent with German

Sales Consulting
Cu normă întreagă Zi plină
București

OUR CLIENT'S MISSION


To ensure excellence in designing and developing outsourcing services.
Having an innovative attitude and proven experience, we develop long-term business partnerships with both our clients and employees.
Our client's story began in 2006 by offering inbound and outbound call center services in Romania and we currently offer integrated outsourcing services.




Responsibilities:





  • Maintain a professionally customer-oriented attitude;

  • Take over and resolve situations where non-compliances occur;

  • Assist the customer in purchasing by providing requested details about products and services;

  • Provide solutions for various issues: order placement, delivery, and returns;

  • The activity will be developed on all communication channels, including chat and call, ensuring a comprehensive and seamless customer experience.




Requirements:



  • Customer support experience is a plus;

  • Proficiency in German at an advanced level, encompassing written, spoken, and reading skills, equivalent to Level C1;

  • Basic English language knowledge (B1 level);

  • Highly developed sense of integrity and commitment to customer satisfaction;

  • Customer focus & passion for excellence concerning treating and caring for customers;

  • Has a pleasant, patient, and friendly attitude;

  • Ability to communicate, grammatically correctly, and professionally, both verbally and in writing;

  • Willingness to work from office (Bucharest).




What do we offer you?



  • Flexible schedule of 9 hours per day (1 hour lunch break), Monday to Sunday, working 5 out of 7 days, with shifts between 10:00 and 22:00;

  • The salary package includes a base salary, performance bonuses, and meal vouchers;

  • Paid startup training and professional development sessions;

  • Medical subscription;

  • Access to Bookster Library for borrowing books;

  • Access to 7card;

  • A dynamic and diverse job in a pleasant and modern environment;

  • Opportunities for personal and professional development;

  • Motivational contests and team-building activities;

  • Real possibilities to promote within the company.



Cum se aplică

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