Back Office Representative with French

Responsibilities:

— Being part of the processing team on insurance policies for a French client;

— Receiving and assessing claims according to defined procedures routines (mainly back office activities, but possibility to take incoming calls from clients in front office, upon business need);

— Receiving and logging all e-mails / web / phone calls and ensuring proper documentation;

— Verifying documentation and customer information in data capture tools and when needed, transferring claim tickets to responsible party for resolution;

— Following Reminder procedure to ensure claim assessment;

— Managing claims tickets assigned in expected SLA;

— Managing procedures in defined timelines.

Requirements:

— Fluent in French (B1/B2) and at least Upper Intermediate English;

— Ready to work back office 80% and 20% in contact center when needed;

— Insurance background is a plus;

— BPO background is a plus;

— Customer Interaction Handling;

— Problem Solving Escalation Management;

— Data Quality;

— Operational Excellence;

— Service Level Agreement handling;

— Attitude to work according to defined procedures routines, escalating any discrepancy or missing instruction.