Software Asset Management Demand Specialist

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.

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Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

As we progress on this journey, we need to establish a new and refreshed IT Asset Management backbone to our technology organisation in support of our transformation. You will play a key role in helping to shape and build the Software Acquisition capability within WPP's ITAM Function and will be responsible for operating elements within this practice, so that we are able to optimise our asset base and manage/reduce cost.

The ITAM function is responsible for deploying and enforcing best practice on the IT E2E asset lifecycle.

This is a hands-on role, responsible for the global acquisition and lifecycle management of software assets, demand forecasting and the operation of key controls.

What you'll be doing:

• Reviewing new software demand and provide advice under the guardrails of published strategy, policy and standards


• Identify contractual and compliance risks related to new software demand working with SAM, procurement and operational contract owners to drive risk reduction


• Lead stakeholder engagements to establish internal business requirements, product roadmaps and document business justifications


• Own the request management process for Software Asset Management. Monitor and respond to tickets in the mailbox and ServiceNow


• Own and maintain the software catalogue and control availability of products, working with End User Compute, Infrastructure, Strategy and Architecture and Security


• Development and deployment of software acquisition policies, processes, standards, and procedures


• Development and deployment of a software acquisition lifecycle process inclusive of demand forecast and management, acquisition, stock management, end of life asset management


• Responsible for software demand planning to ensure accurate budgetary planning


• Identify software cost optimisation opportunities and work with stakeholders to achieve software savings


• Lead a continuous improvement approach to operating Software Asset Demand Management in WPP

What you'll need:

• Expertise in end-to-end Asset Lifecycle Management (acquisition/build to retirement/decommission)


• Degree in engineering, computer science, finance or equivalent (i.e. MBA) desirable but not essential


• Previous experience working in a Demand Management / Service Management / Software Asset Management


• Previous experience working with Software Assets, ServiceNow SAM Pro or SAM tools


• Expertise in end-to-end Asset Lifecycle Management (acquisition/build to retirement/decommission)


• Expert analytical skills with the ability to gather, analyse and interpret significant amounts of information accurately


• Knowledge of IT Infrastructure technologies; Network, Server, Storage and End User Computing and their maintenance and support contracts


• Knowledge and hands-on experience with IT asset management tools, ServiceNow SAM PRO module and CMDB


• Expert communicator with a track record of operating, partnering with and influencing business stakeholders and ability to translate technical information to a non-technical audience


• Ability to operate in a fast-paced organizational transformation and able to navigate and champion change across organisational / geographical complexity


• Excellent organizational skills: detail-oriented, thorough, dependable, and trustworthy, with a positive attitude


• C- level stakeholder management

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.

What we'll give you:

Passionate, driven people – We champion a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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