Customer Support Trainer - Croatian/Serbian - Cluj-Napoca

Cu normă întreagă Zi plină

Position: Croatian/Serbian Customer Support Trainer

Location: Cluj-Napoca, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses.


  • Create, deliver and conclude trainings for new hires and employees

  • Observe targets and collect feedback for training purposes

  • Build annual training program and prepare teaching plans for the team

  • Acclimate new hires to the business and conduct orientation sessions

  • Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends

  • Stay informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate

  • Take responsibility for own personal development

  • Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities

  • Analyze & recognize trends and escalate information as appropriate.


  • Native/advanced level of Croatian/Serbian language and B2-C1 English

  • College degree or directly related work experience

  • Ability to travel for training purposes

  • Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment

  • Previous training/coaching experience would be an advantage

  • Previous experience in tourism would be an advantage

  • Good organization/time management, coaching and presentation skills

  • Strong sales, listening and communication skills

  • Ability to work with a variety of people from diverse backgrounds

  • Ability to adhere to all organizational policies and procedures

  • Ability to provide feedback in a positive, objective and supportive manner

  • Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc).


  • Relocation package with accommodation

  • Transportation to the office

  • Private medical package

  • Performance bonus

  • Meal tickets

  • Sign in bonus

  • Vouchers that can be used on a flexible benefits platform

  • Paid professional training

  • Internal development opportunities - career path

  • Discounts with our current partners

  • Access to a Gympass monthly

  • Employee assistance/wellbeing program subscription.

Cum se aplică

Pentru a aplica pentru acest loc de muncă, trebuie să autorizați pe site-ul nostru. Dacă nu aveți încă un cont, vă rugăm să înregistrați-vă.

Postează un CV

Locuri de muncă similare

ENABLING YOU TO SHAPE A BETTER TOMORROW Senior Consultant/Manager (f/m) Global Delivery Manager with German Code number: J000009363 Entry level: Professionals Location: Cluj, Timisoara Organization: MHP - A Porsche Company TasksTasksTasks Service Delivery Management : Act as the Service Owner...
Cu normă întreagă Zi plină
Short Description Our product is an identity management platform that provides businesses with secure and scalable authentication and authorization services. It allows developers to easily add authentication functionalities to their applications and APIs without having to deal with the complexity...
MHP - A Porsche Company
Cu normă întreagă Zi plină
ENABLING YOU TO SHAPE A BETTER TOMORROW (Senior) Consultant (f/m) UI/UX Product Designer Code number: J000009261 Entry level: Professionals Location: Cluj, Timisoara Organization: MHP - A Porsche Company TasksTasksTasks Translate processes into digital services and thus design products for MHP's...