Customer Support Trainer - Croatian/Serbian - Cluj-Napoca

Position: Croatian/Serbian Customer Support Trainer

Location: Cluj-Napoca, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Create, deliver and conclude trainings for new hires and employees


• Observe targets and collect feedback for training purposes


• Build annual training program and prepare teaching plans for the team


• Acclimate new hires to the business and conduct orientation sessions


• Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends


• Stay informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate


• Take responsibility for own personal development


• Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities


• Analyze & recognize trends and escalate information as appropriate.

REQUIREMENTS:

• Native/advanced level of Croatian/Serbian language and B2-C1 English


• College degree or directly related work experience


• Ability to travel for training purposes


• Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment


• Previous training/coaching experience would be an advantage


• Previous experience in tourism would be an advantage


• Good organization/time management, coaching and presentation skills


• Strong sales, listening and communication skills


• Ability to work with a variety of people from diverse backgrounds


• Ability to adhere to all organizational policies and procedures


• Ability to provide feedback in a positive, objective and supportive manner


• Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc).

OFFER:

• Relocation package with accommodation


• Transportation to the office


• Private medical package


• Performance bonus


• Meal tickets


• Sign in bonus


• Vouchers that can be used on a flexible benefits platform


• Paid professional training


• Internal development opportunities - career path


• Discounts with our current partners


• Access to a Gympass monthly


• Employee assistance/wellbeing program subscription.