Customer Support Trainer (Slovenian/Croatian/Serbian/Slovak) (with relocation support to Cluj-Napoca, Romania)

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We are working with a leading BPO company. They are seeking to onboard a Croatian, Serbian, Slovak or Slovenian-speaking Customer Support and Sales Trainer to join their teams in Cluj-Napoca

Position: Customer Support Trainer

Location: Cluj-Napoca, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses


  • Create, deliver and conclude trainings for new hires and employees

  • Observe targets and collect feedback for training purposes

  • Build annual training program and prepare teaching plans for the team

  • Acclimate new hires to the business and conduct orientation sessions

  • Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends

  • Stay informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate

  • Take responsibility for own personal development

  • Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities

  • Analyze & recognize trends and escalate information as appropriate.


  • Professionally fluent in Croatian, Serbian, Slovak or Slovenian language and B2-C1 English

  • College degree or directly related work experience

  • Ability to travel for training purposes

  • Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment

  • Previous training/coaching experience would be an advantage

  • Previous experience in tourism would be an advantage

  • Good organization/time management, coaching and presentation skills

  • Strong sales, listening and communication skills

  • Ability to work with a variety of people from diverse backgrounds

  • Ability to adhere to all organizational policies and procedures

  • Ability to provide feedback in a positive, objective and supportive manner

  • Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc).


  • Relocation package with accommodation

  • Transportation to the office

  • Private medical package

  • Performance bonus

  • Meal tickets

  • Sign in bonus

  • Vouchers that can be used on a flexible benefits platform

  • Paid professional training

  • Internal development opportunities - career path

  • Discounts with our current partners

  • Access to a Gympass monthly

  • Employee assistance/wellbeing program subscription.

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