Human Resources Associate [FTC]
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Job ID R0000017592
Category Human Resources
ABOUT THIS ROLE
The HR Associate acts as a first point of contact and support for managers and employees who require HR assistance with using or accessing HR programs and processes. The Associate is responsible for providing a timely and accurate response or properly redirecting the inquiry, to help the employee resolve or address their need. May serve as an SME or SPOC for a HR program, service or system.
HR Service Delivery Support
Respond to a wide variety employees’ and managers’ HR-related enquiries via email, ticketing and telephone requests for HR services support. Range of topics includes most kinds of HR related questions.
Provide high level administrative and systems related system support.
Participate in international projects and cross-functional initiatives.
With minimal oversight, lead complex or large-scale HR Service Team tasks or projects, some of which may include global or cross-organization members and impacts.
Data Privacy, Data Management, Record Keeping.
Responsible for maintaining accurate files and records in compliance with company and local/country requirements.
Generate difficult reports. Track and report out on various requirements.
Maintains and facilitates a high level of communication within the team, across HR as needed, and with clients in general.
May create and manage broadcast communications related to available services and systems.
Other duties as may be required.
Fluent in English as the company’s primary business language (verbal and written), any other additional European language is a plus.
Ability to work effectively across departments and cultures.
Working knowledge of the role HR plays in the overall HR processes.
Very good written and oral communication and organizational skills.
Comfortable working with HR systems and applications.
Demonstrated ability to learn and navigate complex HR supported systems and processes.
Knowledge and Experience:
Appropriate HR work experience in an international environment.
Experience utilising Workday advantageous.
Professional training or Bachelor’s Degree in an area of Human Resources or other equivalent discipline advantageous.