Technical Service Owner

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You´ll be in charge of the following responsibilities:

  • Acting as Subject Metter Expert in Project/Domain

  • Collaboration & Front-Ending with Business Teams

  • Daily Incident Management and production issues prioritization and resolution, problem management with root cause identification, performance analysis, service availability (ITIL processes);

  • Work closely with Development, QA, Release Management, and other departments in order to resolve high complexity issuesProduce and maintain documentation (knowledge documents, root cause analysis, incident reports, various other reports);

  • Monitor the status of the service/applications and ensure early detection of production malfunctioning using monitoring tools

  • Ensure proper assistance during production instability (organize and guide war rooms, drive investigations, engagement of other needed structures, escalations);

  • Act as an escalation point for L2 Support and Customer/other departments to expedite problem resolution;

  • Active participation in P0 and P1 Incidents and Lessons Learnt

  • Proactively propose solutions to improve the service KPIs;

  • Understand the complex technological multilayer architecture landscape and support to identify weak points.

What you bring?

  • Degree in Information Technology or equivalent.

  • Must have well-developed troubleshooting skills and preferably a support background.

  • Ability to assess details, documentation, logs, test/replicate the issue and work with incomplete or ambiguous data to fix issues.

  • Familiarity with IT applications, understanding performance problems, diagnosis, and resolution of issues;

  • Knowledge of Oracle Database, PL/SQL, Weblogic, operating systems. A plus PHP, MySQL, Java, Apache Tomcat, IIB V9/10, ETL

  • Experience in working and providing support in 24x7 environments.

  • Good verbal and written English skills.

Cum se aplică

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