Technical Service Owner

You´ll be in charge of the following responsibilities:

• Acting as Subject Metter Expert in Project/Domain


• Collaboration & Front-Ending with Business Teams


• Daily Incident Management and production issues prioritization and resolution, problem management with root cause identification, performance analysis, service availability (ITIL processes);


• Work closely with Development, QA, Release Management, and other departments in order to resolve high complexity issuesProduce and maintain documentation (knowledge documents, root cause analysis, incident reports, various other reports);


• Monitor the status of the service/applications and ensure early detection of production malfunctioning using monitoring tools


• Ensure proper assistance during production instability (organize and guide war rooms, drive investigations, engagement of other needed structures, escalations);


• Act as an escalation point for L2 Support and Customer/other departments to expedite problem resolution;


• Active participation in P0 and P1 Incidents and Lessons Learnt


• Proactively propose solutions to improve the service KPIs;


• Understand the complex technological multilayer architecture landscape and support to identify weak points.

What you bring?

• Degree in Information Technology or equivalent.


• Must have well-developed troubleshooting skills and preferably a support background.


• Ability to assess details, documentation, logs, test/replicate the issue and work with incomplete or ambiguous data to fix issues.


• Familiarity with IT applications, understanding performance problems, diagnosis, and resolution of issues;


• Knowledge of Oracle Database, PL/SQL, Weblogic, operating systems. A plus PHP, MySQL, Java, Apache Tomcat, IIB V9/10, ETL


• Experience in working and providing support in 24x7 environments.


• Good verbal and written English skills.