Agent L2 BSS_DE

Your day to day:

Provide IT services in the area of Help Desk for Business Systems/Applications.

With these activities, you will have a great impact on our business:

• Takes internal customer calls




• Receives incidents and problems via phone, email or ticket-system regarding all supported applications (more than 80 different systems in portfolio) with the aim of providing direct resolution to the customer or the functional escalation to the responsible 2nd level teams




• Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)




• Ensures service level agreements’ fulfilment




• Permanent optimization activities, maintenance and enhancements for own support tools are part of the role.

With these skills, you are a great candidate:

• Strong verbal communication skills in German (C1/C2) and English.




• Strong reporting and analysis skills.




• Customer service oriented.




• Overview of support and maintenance




• Should have good analytical & troubleshooting skills




• Should have good verbal and written communication skills




• System analysis skills for IT troubleshooting




• Conscientiousness and high accuracy in work




• Service orientation




• Flexible attitude and can do attitude

Language requirements:

• German (C1 or above)




• English (B2 or above)