Customer Support – Senior Process Associate - Italian – Hybrid Bucharest

Genpact
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With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.


Inviting applications for the role of Customer Support – Senior Process Associate - Italian – Hybrid Bucharest


How about being the single point of contact in Customer Service matters, for your client? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to deal with a virtual environment, interacting with colleagues and clients all over the globe.


How can you make a difference! Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.


Responsibilities



  • We are handling the Warranty claims / Parts Support / Product Return process:

  • Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration.

  • ASC Parts Support: Parts issue liaison and support, Parts return, Parts claim handling.

  • Product Return Management: Process the Exchange/ Refund of products.

  • We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers.

  • We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures.

  • You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments.

  • Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);

  • Ability to work with data from multiple systems or sources.

  • We will need an analytical, confident and ambitious person.


Work ethic and personal time management.


Qualifications


Minimum qualifications



  • Very good knowledge of Italian, C1

  • Good Communicative level of English.

  • Good MS Office (especially MS Excel) knowledge.

  • Analytical thinking and ability to learn fast.


Encouraged qualifications.



  • Personal culture and client management expertise.

  • High motivation and ability to learn.


What can we offer?



  • Attractive salary;

  • Stable job offers - employment contract

  • Work in a multicultural and diverse environment with employees from over 30 countries

  • Genpact supports professional trainings and great career development opportunities

  • Free access to our award-winning learning platform

  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Gsenpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.




JobSenior Process Associate


Primary LocationRomania-Bucharest


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingSep 12, 2023, 7:38:26 PM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time

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