Exchange Connectivity Manager

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The Exchange Connectivity Manager (ECM) operates as a single point of contact for the Client Service and is in charge of coordinating the various Exchanges gateway migrations with the different parts of our organization and also ensuring our hosted platform runs with the correct set-up for exchange gateways.

The ECM will maintain a list of market access / connectivity for each Broadridge client, making sure that new releases, upgrades or migrations are completed efficiently and effectively.

The ECM is accountable for maintaining Broadridge client trading platform exchange connectivity and ensuring that exchange direct market access (DMA) plugins are always kept up to date.

The ECM role is based in Cluj, reports directly to the Head of Client Connectivity Management.

Role description

  • Maintain a list of market access / exchange connectivity for Broadridge clients

  • Ensure client trading environments are using the latest version of the exchange direct market access (DMA) plugin

  • Be aware of planned upgrades/migrations occurring across all supported exchanges and broadcast the impacts and timeline to the Client Service Department

  • Be the single point of contact for CS on Exchanges Migration Projects by working with

    • Product Engineering to track progress of new exchange DMA plugin deliveries

    • Delivery Team to understand how the upgrades are made and to track the delivery timelines

    • Customer Success and Client Service Managers (CSMs) to have the latest versions of exchange DMA plugins delivered for client testing and sign-off

    • CSMs for the release of new exchange DMA plugins in Production

  • Escalate to senior management in case of unexpected delays during Exchange Migration project

  • Weekly follow-up meetings to track progress of ongoing exchange DMA plugin upgrades and or deliveries

Primary external work relations

  • Will interact with Product Engineering

  • Will interact with Customer Success and Client Service Managers (CSMs)

  • May interact with Client and Exchanges, either by phone or email

Education and qualification

  • Strong relationship management skills including internal collaboration and project coordination

  • BS in Engineering or Finance

  • Project management experience

  • Strong client facing skills

  • Knowledge of Financial Market is a plus

  • An industry standard Project Management certification is a plus

Profile & Experience

  • Proven experience in a Project Management role, IT support, working for an IT software company, the banking sector or financial services

  • Creative, problem solver with operational mind set

  • Resourceful with ability to work in a fast-paced environment

  • Self-organized and capability to work under pressure within tight deadlines

  • Solid communication and collaboration skills

  • Positive mindset and ability to explain complex concepts in simple terms

Knowledge of languages

  • English

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely.

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