Security and Compliance Consultant with Spanish

Microsoft
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With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get productive and stay productive with Microsoft 365 product families.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and further deepening your technical proficiency – becoming a product expert.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Overview

Do you want to be a key leader in Microsoft’s fastest growing business and drive industry transformation to modern cloud technologies that make up the Microsoft 365 suite? If so, the FastTrack team has an exciting opportunity for candidates like you.

Microsoft 365 focuses on its productivity cloud strategy and enabling secure remote work for its customers and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Come explore diversity at Microsoft!

Microsoft 365 FastTrack:
https://cloudpartners.transform.microsoft.com/resources/fasttrack

The Microsoft 365 FastTrack SME will be helping businesses transition their software and data into the M365 cloud and taking ownership of the process. Using a growth mindset, you will power the customer’s digital transformation through enablement of Microsoft 365 workloads by leveraging the FastTrack Service deployment approach.
In this role you will become the world’s best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn and grow.

Response and Resolution
  • You own, investigate and solve highly complex customer technical issues and serve as an technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tools (e.g. debugging).
Readiness
  • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve highly complex customer issues, through training and readiness.
Product/Process Improvement
  • You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements.
Business Integration
  • You use your business and technology insights to help shape strategy when engaging with customers, partners, and teams.
Responsibilities

Technical Advisor:
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
Planning Organizing & Executing:
  • Handle complex, political, financial, executive level cases - as business demands
  • Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
Customer Focus, Customer Value Realization & Drive for results
  • Customer oriented. Look at everything through the eyes of the customer and their need for a holistic secure solution. Quest to gather feedback consistently and invest time and effort in the feedback to continually improve and grow customer trust.
  • Effective communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries
  • Self-driven engaging individual with a proven history of demonstrated technical skills and leadership.
  • Ability to determine root cause of technical issues either on your own or in a collaborative scenario. Strong problem-solving skills are necessary
Qualifications

Required
  • 5 year(s) technical support, technical consulting experience, or information technology experience
  • OR Bachelor\'s Degree in Computer Science, Information Technology (IT), or related field
  • AND 3 year of hands-on experience deploying, configuring and administering security solutions, ideally MDE/MDO/MCAS/MDI/M365 Defender in large organizations of more than 1,000 managed devices/users, covering the following areas
Language: Spanish mandatory

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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